Ease Warranty Statement

This Ease warranty shall apply to the Ease Mobile Product including all accessories as contained within the original Ease mobile gift box (“the Product”). Ease Telecom Ltd. warrants that product from its authorized distributor will meet the applicable product specifications and be free from all defects on material and workmanship for an applicable period herein (“ Ease warranty”). This Ease warranty is subjected to the following terms and conditions.

This Ease warranty is given only to the original purchaser of the Product (“ Customer’) it shall neither exclude nor limit a) any statutory rights of the customer or b) any of the Customer’s rights against the sellers of the Product.
The Ease warranty shall be restricted to the country/region of Product purchase this is to avoid excessive import or exportation of the Product throughout the supported countries.
This warranty is only valid and enforceable in countries where product is sold. Outside of the Country of purchase, any repairs performed by Ease Mobile’s Authorized Service Center are subject to charge to the purchaser at normal repair rates.
The Ease warranty is at sole option of Ease Mobile, either: (a) to repair, or (b) replace the defective Product within 14 days from the date of the original purchase. After 14 days period, Ease Mobile will repair the defectiveness during the Warranty Period. This Limited Warranty may not be sold – on, assigned, transferred or given to any subsequent purchaser or acquire of the Product.
This Ease warranty shall last for twelve (12) months from the date of original purchase (“ Warranty Period”). The valid original invoice (PROOF OF PURCHASE) on which the relevant code number was printed will be required.
This Ease warranty covers expenses for inspecting and repairing the product during the Warranty period. The defective Product shall be delivered by the purchaser at his/her own discretion/expense to the designated premises together with the warranty certificate, proof of purchase, and proof of identity of the original purchaser. Failing which, the Warranty will be invalid.
Ease Mobile will return the repaired Product or another Product to the drop-zone for collection by the Customer in good working condition. All replaced faulty Products or components will become the property of Ease Mobile.
This Ease warranty applies on to the hardware components of the Product as originally and does not apply to any software or other equipment.
If Ease mobile repairs or replaces the Product, the repaired or replaced Products shall continue to be warranted for the remaining time of the original Warranty Period or for three (3) months from the date of repair or replacement, whichever is longer.
Before returning any units for service, be sure to back up data and remove any confidential propriety, or personal information from the product. Ease Mobile is not responsible for damage to or loss of any programs, data, or removed storage media.
This Ease warranty does NOT cover recovery from any software updates, installation and removal of the application software, or any lost of data storage.
Ease Mobile reserve the right to add, delete or amend the terms and conditions at any time without prior notice on its website indicated. Ease Mobile website:
THIS EASE WARRANTY SHALL NOT APPLY IF DEFECT WAS CAUSED THROUGH ANY OF THE FOLLOWING:

The Product serial number, the accessory date code of the ID code number has been removed, erased, defaced, altered or is illegible; or
The defect is resulting from the use of the Product in a manner other than their normal and customary manner e.g. in excess of their minimum specification or operating instructions, or malfunction or failure resulting from use of incorrect voltages; or
Deterioration of the Product to normal wear and tear. All plastic surfaces and other natural wear of externally exposed parts of the product are scratched or damaged under normal usage (including casing, key pad display, antenna and accessories, etc); or
The defect is arising from improper installation, unauthorized repair, alteration or modification to Third product by third parties other than Ease mobile or its designee; or
The defect is arising from operating with components or accessories (ancillary or peripheral equipment) not officially authorized or provided by Ease mobile or used in other than its intended use; or
The defect was caused by unauthorized software including but not limited to ROM upgrades, non proprietary software; or
The defect or damage are arising from unauthorized modification of the core software or caused by the computer virus; or
The defect or damage is arising from misuse, mishandling, accidental lost, abuse, accident, negligence and damage caused or indirectly by Customer, including but not limited to improper testing, installation, alteration or modification of any kind, or spillage of food or liquid, or builds up dirt or dust, or exposure to abnormally corrosive conditions, or operation with extreme heat or humidity; or
The defect or damage are arising from a defective function of the cellular network or other defect or faults which occur for reasons beyond the reasonable control of Ease mobile; or
The product software to be upgraded due to changes in cellular network parameters.

Ease Mobile will not be liable for incidental or consequantial losses or damages to any nature, including but not limited, to lost profits or commercial loss, to the fullest extent that those loss or damage can be disclaimed by law.
This Ease warranty does not affect the Customer’s Statutory rights in law specific to the country of purchase, such rights remain protected. Some countries do not allow the exclusion or limitation of incidental or consequential loss or damage, or limitation of the implied warranties, in those circumstances the preceding limitation of exclusions may not apply to such Customers.

If you inquire assistance regarding warranty conditions, or any queries, please contact the Ease Mobile via the official website: www.easemobile.com